Question 1

What is the ticket refund policy?

Accepted Answer

Ticket purchases follow the published policy for each event. Any announced event-specific refund arrangements take precedence. For the postponed September 19 JOEZI × MASSUMA show, ticket purchases will be honored for the rescheduled show. If you cannot attend, you may request a refund within 30 days after both the confirmed replacement date and venue are announced. That window has not started. Requests are also accepted now.

Question 2

I have a Sun(Sets) III ticket. What happens now?

Accepted Answer

The JOEZI × MASSUMA show is postponed. Ticket purchases from the September 19 event will be honored for the rescheduled show. Keep your booking confirmation. The replacement date and venue remain unconfirmed. Keep your booking confirmation and check the official Sunsets event guide for instructions.

Question 3

What is Untold Story?

Accepted Answer

Untold Story is The Monolith Project’s after-dark house music series in Chicago, with intimate rooms and a focus on Afro and melodic house.

Question 4

When and where is the next chapter?

Accepted Answer

Check the event panel on this page for the latest published date, venue and lineup. If details are still to be announced, follow Untold Story for the next update before making travel plans.

Question 5

Where can I find tickets?

Accepted Answer

When tickets are available, the event panel links to the official ticket destination. An updates or first-access link is for announcements and does not reserve admission.

Question 6

What should I know before arriving?

Accepted Answer

Check your event announcement and ticket confirmation for door times, age requirements, ID, dress and re-entry policies. These details are specific to each event and venue.

Question 7

Who can help with tables, groups or accessibility?

Accepted Answer

Email events@monolithproject.com with the event name and your question. For tables or groups, include your party size; confirm availability, pricing and inclusions with the team before booking.

Question 8

Where can I find photos from past nights?

Accepted Answer

The Previous shows and Gallery sections link to the published Untold Story collections. Each chapter has its own photo archive.

UNTOLD STORY · Season III